Privacy Policy

Thank you for choosing to stay at Ownland Resort Digha. We value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information during your stay with us.

1. Information We Collect: During your reservation process and stay, we may collect the following types of information:

• Personal information: This includes your name, contact details, date of birth, passport information, and other relevant identification details.
• Financial information: If you make a payment or provide credit card information, we collect the necessary details to process the transaction securely.
• Reservation details: We collect information related to your reservation, such as arrival and departure dates, room preferences, and special requests.
• Guest preferences: We may ask for information regarding your preferences to ensure a personalised experience during your stay.
• Communication information: If you contact us via email, phone, or other means, we may keep records of the communication.

2. How We Use Your Information: We may use the collected information for the following purposes:

• To process and manage your reservation, including communicating with you about your booking and providing the services you requested.
• To improve our services, customise your experience, and tailor our offerings to your preferences.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations and enforce our policies.
• To send you promotional materials and updates about our hotel, but only if you have provided your consent.

3. Information Sharing: We do not sell, rent, or lease your personal information to third parties. However, we may share your information with the following entities for specific purposes:

• Service providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, or marketing agencies. These entities are contractually obligated to protect your information and only use it for the intended purpose.
• Legal requirements: We may disclose your information if required by law or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

4. Data Security: We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights: You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns regarding your information, please contact us using the information provided at the end of this policy.

7. Third-Party Links: Our website or services may include links to third-party websites or services that have their own privacy policies. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children without parental consent.

9. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. The updated version will be effective as of the revised date indicated at the beginning of the policy.

10. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: [email protected]
We appreciate your trust in choosing our hotel.